Ladder Golf Customer Service
Ladder
Golf Season is Here!
Our warehouse is fully stocked
and everything is in stock and we ship FAST!
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Guarantees
Order Status and Tracking
Shipping & Returns
Safety, Security, and Privacy
Shopping
100% Customer Satisfaction Guarantee:
Your satisfaction is our top priority. We at LadderGolf.com are committed
to providing you with the best on-line shopping experience in the business.
If you are not completely satisfied with your purchase, just send it back to
us within 15 days of receipt for a full refund on the product total. Items must
be in new unused condition.
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Checking Order Status:
You can check the status of your order by emailing us using this
form. Please include your full name and invoice number with all inquiries.
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Track your UPS package:
Tracking your UPS package on our website is easy. Simply click the link in the
upper right corner of the site that reads "UPS Tracking". Enter in your order
number or even your email address to track your UPS package. Your package should
show up here 48 hours after the receipt of your order so please give us 48 hours
to process and record your order in the UPS tracking system. If, after 48 hours
your package does not appear on the UPS tracking system, then email us using
this form and we will manually
look up your package tracking information.
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Shipping Rates:
We ship UPS Ground, UPS 2 Day Air and UPS 3 Day Select. US Postal shipments
(P.O. Boxes, Military P.O. Boxes, etc.) UPS will not deliver to a Post Office
Box.
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Shipping Policies:
Most orders are processed and shipped within 24 hours pending credit card verification.
All orders shipped will require a signature from the recipient upon delivery.
Please allow 7-10 working days for ground orders. For international shipments,
LadderGolf.com does not charge, nor do we assume responsibility for taxes, duty
or brokerage fees. All additional fees charged by UPS international, customs,
brokerages, etc. are to be paid by the customer.
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Holiday Shipping:
We cannot guarantee holiday delivery of in stock merchandise after DEC-18,.
To make special holiday shipping arrangements or to check the status of your
shipment please email us using this
form. Should an item be delayed, you will be notified immediately following
your order, by e-mail, or by a return phone call of the expected shipping date.
We suggest you order early to avoid possible delays. We apologize for any inconvenience
this may cause.
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No Hassle Return Policy:
We understand that it may be hard to shop for some of our products online without
the ability to touch and see the products first hand. This is why we have a
no hassle 15 day return policy. If for any reason you are not happy with your
order, you can return it within 15 days for a full refund on the product total.
All returned merchandise must be new, and complete with all tags attached, and
still in original packaging. No returns will be approved and/or credited if
the merchandise has been used or damaged in any way.
Prior to returning an item please email us using this
form and we will email you instructions on how to return your purchases.
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Shipping to P.O Boxes:
We do not ship to Post Office Boxes.
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LadderGolf.com Security:
LadderGolf.com is a safe on-line shopping community. We use the industry standard
security for your protection. All of your personal information including credit
card number is encrypted so no one else can read it.
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Privacy Policy:
We do not share your personal data with anyone. We collect opt-in email addresses
for our own internal marketing.
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Can I pay with a check or money order?
Yes you can shop online and simply print the contents of your shopping cart
out and mail us a cashiers check or money order for the final order price to:
771 Jamacha Blvd #227 - El Cajon, CA 92019. Sorry we do not accept personal checks.
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 What
is the CVV2 Number?
CVV2 is an important security feature for credit card transactions on the Internet
and over the phone. "CVV" stands for "Card Verification Value" and it is the
three- or four-digit number printed in the signature space on the back of most
credit cards and on the front of American Express cards, like this: Some newer
credit cards only show the last four digits of the credit card number on the
back, followed by the CVV2 number. The CVV2 number enhances fraud protection
and helps to validate two things: The customer has the credit card in their
possession. The credit card number is legitimate
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